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  1. 130 votes

    Chat notification desktop client

    Desktop client that notifies agent

    Status: started

    Update (24 Nov 09): We are currently in the last phase of building an AIR app. This will be tested before we roll out it out to our customers.

    Watch this space!

    Default-avatar limqingru Admin
  2. 116 votes

    Zopim iPhone / iPad application

    Iphone client to access Zopim dashboard

  3. 99 votes

    replace pacman logo with my website favicon

    or give me an option to change it in the admin panel

  4. 86 votes

    Ability to load Zopim via ajax on demand instead of embedding script tag

    Use javascript to load Zopim's script on-demand (eg. only show zopim chat bar / window when visitors click on button / image).

    Status: under review
  5. 73 votes

    Option to unbrand paid version of ZopIM

    It's only fair that as we're now paying for ZopIM we should have the option to remove all ZopIM references from the public-facing parts of ZopIM.

    Instead, we should be able to add our own logo and brand the chat service as ours.

  6. 73 votes

    Ability to host Zopim

    I feel like having the ability to host zopim would be useful in many ways.
    1. i notice alot of lag within the actual chat script itself while loading on my page, it tends to create a lot more lag on my page versus no zopim.

    2. no offence to zopim but i doubt their servers can withstand the amoun... more

  7. 62 votes

    IM Notifications Chat via IM using Skype

    IM Notifications Chat via IM using Skype

    Status: under review
  8. 59 votes

    Spell checker

    Feature that spell-checks chat messages in dashboard

    Status: under review
  9. 51 votes

    URL Fowarding

    Ability to foward user in chat to another website / URL

  10. 48 votes

    Add Agent pictures to chat profile

    Ability to add agent profile in Visitor Chat interface

  11. 40 votes

    Track all pages that a visitor browsed through and keep records of all users' activity

    It's great that I can see the page that a visitor is currently viewing. What would be better is for me to be able to view all the previous pages they viewed too.

  12. 27 votes

    Click to call feature using Skype

    Feature on chat bar that allows visitor to call Agents using their Skype account

  13. 25 votes

    Automatic proactive chat.

    It would be an important feature to have an engine that autmatically launch proactive chats to customers, for example:

    If user reach FAQs, or Help pages to launch a proactive chat with text: Hi, would you need some help?

    If user stay long time in a page for example the register page, to launch ... more

    Status: started

    Would you be interested to help us test drive this new feature? We would love to get your feedback on it!

    Default-avatar limqingru Admin
  14. 24 votes

    send popup to IM clients only when a message is sent.

    Getting popups on the client every time a user visit and clicks the pane can be annoying.
    A feature where a popup is created only when a message is received would be usely

  15. 21 votes

    joomla 1.5 plugin

    It would be great if you could make joomla plugin.

    Status: under review

    Currently we have plugins on WordPress (http://bit.ly/8JdFik) and Shopify (http://bit.ly/9ueXsd), and we have plans to build plugins across more platforms. We will consider building a plugin on Joomla in our next review!

    Default-avatar limqingru Admin
  16. 19 votes

    Flotting Chat box

    AT present we saw that the chat box is docked either in left side or right side of the page. Is there any way the chat box moves up /down when the scroll bar moves to up and down..! Is that possible.

  17. 17 votes

    Waiting List Notification for Customers

    Right now if a customer is waiting for an open slot they are not notified of this in any way. This means they don't know if they are waiting or just being ignored. It would be great if any customers in the waiting slots would either see the "away" status or be notified in some way that ... more

  18. 15 votes

    SMILEY FACES

    Make smiley faces.
    i hate seeing text like: :-D
    or :D

  19. 14 votes

    More ways to embed live chat

    More ways to embed live chat like Chat button, Text link, etc

  20. 13 votes

    extension for magento ecommerce platform

    Just a suggestion since this would be the nicest chat support on there.

    Status: planned
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