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130 votes
Chat notification desktop client
Desktop client that notifies agent
Status: startedUpdate (24 Nov 09): We are currently in the last phase of building an AIR app. This will be tested before we roll out it out to our customers.
Watch this space!
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116 votes
Zopim iPhone / iPad application
Iphone client to access Zopim dashboard
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99 votes
replace pacman logo with my website favicon
or give me an option to change it in the admin panel
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86 votes
Ability to load Zopim via ajax on demand instead of embedding script tag
Use javascript to load Zopim's script on-demand (eg. only show zopim chat bar / window when visitors click on button / image).
Status: under review -
73 votes
Option to unbrand paid version of ZopIM
It's only fair that as we're now paying for ZopIM we should have the option to remove all ZopIM references from the public-facing parts of ZopIM.
Instead, we should be able to add our own logo and brand the chat service as ours.
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73 votes
Ability to host Zopim
I feel like having the ability to host zopim would be useful in many ways.
1. i notice alot of lag within the actual chat script itself while loading on my page, it tends to create a lot more lag on my page versus no zopim.2. no offence to zopim but i doubt their servers can withstand the amoun... more
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62 votes
IM Notifications Chat via IM using Skype
IM Notifications Chat via IM using Skype
Status: under review -
59 votes
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51 votes
URL Fowarding
Ability to foward user in chat to another website / URL
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48 votes
Add Agent pictures to chat profile
Ability to add agent profile in Visitor Chat interface
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40 votes
Track all pages that a visitor browsed through and keep records of all users' activity
It's great that I can see the page that a visitor is currently viewing. What would be better is for me to be able to view all the previous pages they viewed too.
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27 votes
Click to call feature using Skype
Feature on chat bar that allows visitor to call Agents using their Skype account
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25 votes
Automatic proactive chat.
It would be an important feature to have an engine that autmatically launch proactive chats to customers, for example:
If user reach FAQs, or Help pages to launch a proactive chat with text: Hi, would you need some help?
If user stay long time in a page for example the register page, to launch ... more
Status: startedWould you be interested to help us test drive this new feature? We would love to get your feedback on it!
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24 votes
send popup to IM clients only when a message is sent.
Getting popups on the client every time a user visit and clicks the pane can be annoying.
A feature where a popup is created only when a message is received would be usely -
21 votes
joomla 1.5 plugin
It would be great if you could make joomla plugin.
Status: under reviewCurrently we have plugins on WordPress (http://bit.ly/8JdFik) and Shopify (http://bit.ly/9ueXsd), and we have plans to build plugins across more platforms. We will consider building a plugin on Joomla in our next review!
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19 votes
Flotting Chat box
AT present we saw that the chat box is docked either in left side or right side of the page. Is there any way the chat box moves up /down when the scroll bar moves to up and down..! Is that possible.
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17 votes
Waiting List Notification for Customers
Right now if a customer is waiting for an open slot they are not notified of this in any way. This means they don't know if they are waiting or just being ignored. It would be great if any customers in the waiting slots would either see the "away" status or be notified in some way that ... more
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15 votes
SMILEY FACES
Make smiley faces.
i hate seeing text like: :-D
or :D -
14 votes
More ways to embed live chat
More ways to embed live chat like Chat button, Text link, etc
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13 votes
extension for magento ecommerce platform
Just a suggestion since this would be the nicest chat support on there.
Status: planned
