Sometimes customer wants to explain something by sending a screenshot (or the agent needs to show something by screenshot) because using the chat support most of the time has the reason, that the customer doesn't find his way on the website and screenshots would help a lot... or all other files which could be posted like you post files in e.g. skype.

Now you can't change the Help bubble colour - you just check it if it appears or not on your website; so I would like to have the same colour on the bubble with the box under it.
And another think I think it would be great : to insert your logo in the Help bubble or even change it's image so you can put your logo as you like

It would be excellent to change the bubble for some other custom photo for each company ... such as a picture of an operator or something ... in PNG

You should create a desktop version so people don't have to use their browser all the time. That would be great if you had both options.

The desktop version should have the same options as the browser version.

When anyone click on the Chat window, following status wil be displayed

"You are currently being served by XXX"

and

"XXX has left the chat, but don't worry. We will still be able to retrieve any messages you leave behind."

it will be a great suggestion to change this messages in backend!

It will be very good to have more options for contacting person like phone, mobile, etc. Most of the users don't check their e-mail enough often. Phone numbers will help us to contact our customers quickly.

Please add spell check feature into Zopim Dashboard.

It would be great if zopim could read the user's name from WHMCS database when they talk to me instead of me needing them to type it in or to manually add everyone , which gets lost when they clear their cookies.

If you want to send a domain to the customer, that he just needs to click, this only works if the domain includes no 'special signs'. If so, the domain is not clickable and the customer has to copy and paste... strange is, that a lot of signs that are allowed in URIs are special signs. This should work.

With having to close every single inactive chat window and having to open every single new one, one is very busy with checking, clicking, tidying up. It seems it would be so much easier if chat windows opened and closed automatically when visitors engage in chat and leave chat.

Make it possible to forward customer information via an API, a http call or just a template email, so users of other CRM systems than the few supported ones can transfer the info automatically

I would like a more customizabe online status from "We're online" to maybe "I'm online" or anything else the user wishes to use..

Allow the chat bar to be positioned in more area, as an example half way down the screen on the left.

To see customers connected on-line on
google maps

Do a video chat

Don't know if it's doable on your current structure, but you would have to link to members site database and from there build an internal site chat so that members could chat with each other like on any social network Facebook e.g.