Add resolve/unresolved tag to history items
Beside read/unread, add resolved/unresolved tags to chats in history
Colin Yeo commented
While I find this to be a good idea, I'll say this depends on how your operations is being run. If you use a variety of systems, and some are not able to be 'integrated' with Zopim, then these tags make more sense to be on your main system instead of Zopim.