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Message removal

Allow message removal for agents up to 1 minute after the message has been posted. Many multitasking agents may paste the wrong thing to a client or some sensitive information that should be removed. Something like Skype, but only allow it to be removed 1min after it has been posted to avoid log altering.

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    AnonymousAnonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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