Message removal
Allow message removal for agents up to 1 minute after the message has been posted. Many multitasking agents may paste the wrong thing to a client or some sensitive information that should be removed. Something like Skype, but only allow it to be removed 1min after it has been posted to avoid log altering.
60
votes
2 comments
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Anonymous
commented
So many great ideas on here. I hope this one gets through
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[Deleted]
commented
take care